Refund & Return Policy

Effective Date: 17.06.2026

At Pure Spoon, a brand owned by Littledroplets Wellness LLP, we are committed to delivering high-quality products to our customers. Due to the nature of our food products, we maintain a strict Return and Refund Policy to ensure product safety and quality.

Returns

We do not accept returns of products once they have been delivered, except in the following cases:

• The product received is different from the product ordered (product mismatch).

• The product is received in a damaged condition due to transit or delivery handling.

To be eligible for a return or replacement request:

• The issue must be reported within 7 days of delivery.

• The product must remain unused and in its original packaging, wherever possible.

• Supporting evidence, including photographs and an unboxing video, may be required.

Refunds and Replacements

If you receive a damaged product or a product different from what you ordered, you must notify us within 7 days from the date of delivery by emailing us at:

info@purespoon.co.in

Your email should include:

• Order Number/ Invoice Number

• Customer Name

• Contact Number

• Clear photographs of the damaged or incorrect product.

• Unboxing video showing the condition of the package and product received.

Upon verification of the claim, we may, at our sole discretion:

• Issue a replacement product, or

• Process a refund to the original mode of payment.

Refund Processing Time

Once the claim has been approved:

• Refunds will be processed within 7–10 business days.

• The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Non-Refundable and Non-Returnable Items

Refunds, replacements, or returns will not be accepted in the following situations:

• Request raised after 7 days of delivery.

• Product opened, consumed, or partially consumed.

• Damage caused by improper storage or handling after delivery.

• Change of mind after purchase.

• Taste, texture, or personal preference-related concerns.

• Incorrect shipping address provided by the customer.

Cancellation Policy

Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

For any return, refund, or replacement requests, please contact:

Littledroplets Wellness LLP

Brand: Pure Spoon

Email: contact.littledroplets@gmail.com

Customer Care No.: +91 9428185978

We reserve the right to review and determine the validity of all refund, replacement, and return requests based on the information and evidence provided by the customer.